Q. Why am I getting an error message when I look at this article on the library's computer?


The default web browser on the computers in the library, Chrome, is set up to open automatically in something called Incognito mode. Most of the time this setting has no impact on web browsing, but occasional sites are set up not to allow users to view articles with their browser in this setting. 

If the article you are trying to see is in the New Yorker, the New York Times, the Boston Globe or the LA Times, or the error message on the site you are viewing says something about not being viewable in a private browser, that means you'll have to reopen that site in a new browser window that is not set up as Incognito. 

1) Check and see that the browser is in Incognito Mode. You'll be able to tell that it is because the top of the window will be grey and the little hat and glasses icon will be in the right-hand corner at the top.

The window is greyed out and the text at the bottom says "You've disappeared." There is a hat and glasses and "Incognito" in the right hand corner.

2) Copy the URL of the article that you are trying to access

3) Click on the three vertical dots on the right hand side of the browser next to where it says Incognito and select New Window from the drop-down menu.

Three dots are circled and a dropdown menu from it has New Window selected.

4) A window in regular mode will open. The tabs will be a grayish white or beige instead of dark grey and there will not be a hat and glasses logo on the right hand side. 

5) Paste in the URL of the article you were trying to access. It should now work correctly. 

If that does not fix the issue, please contact a librarian at the reference or circulation desk. 


  • Last Updated Jan 10, 2020
  • Views 53
  • Answered By Laurin Paradise

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